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In the Netherlands, all care institutions providing services according to the Long-term Care Act (Wet langdurige zorg, Wlz) or the Healthcare Insurance Act (Zorgverzekeringswet, ZVW), fall under the scope of the Care Sector Quality, Complaints and Disputes Act (Wet kwaliteit, klachten en geschillen zorg, Wkkgz). These care institutions must meet the following requirements:
- You provide good quality care. The care is provided in a timely, safe and effective manner.
- You draft a care plan together with the patient within six weeks of the initiation of care. You regularly discuss this care plan with the patient.
- Your institution has a patients’ council.
- Your institution has a complaints procedure and a complaints committee.
- Each year before 1 June, your institution publishes a report in which you account for the previous year’s policy and the quality of health care.
Questionnaire new care providers
If you register as a new care provider in the Dutch Business Register, the Dutch Health Care Inspectorate (Inspectie voor de Gezondheidszorg, IGZ) will ask you to fill in a questionnaire. They use this questionnaire to determine if your care institution falls under their supervision.
Notification of emergencies at care institutions
Care institutions are required to report emergencies, violence or dismissals on capability grounds (Dutch) to the Health Care Inspectorate (IGZ). This requirement applies not only to institutions offering inpatient care, but also to GP practices and home care organisations, for example.