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Corona: rules for shops

This information is provided by

Netherlands Enterprise Agency, RVO

All shops in the Netherlands may be open for business. On 14 September the government announced that the 1,5 metre social distancing rule will no longer be in place from 25 September. It will remain an advice. All other basic corona rules, such as washing your hands regularly and making sure there is a good flow of fresh air, remain in place.

Until 25 September the current rules apply.

Rules for shops

  • All shops may receive 1 customer per 5 m2.
  • There are no more restrictions on opening hours. You can go back to your regular opening hours. Late-night shopping is allowed again. Supermarkets no longer need to have special opening hours for the elderly and vulnerable.
  • Restrictions on sales and delivery of alcohol are lifted.
  • Wearing of face masks is no longer mandatory if people can maintain 1.5 metres distance. This means you do not need to wear a face mask in stores anymore. This applies to your staff as well as your customers.
  • Everyone inside a shop must make sure to follow the basic corona rules. You maintain 1.5 metres distance from others, wash your hands regularly and you stay home if you have any symptoms.
  • You make sure your shop is well ventilated.

You must make sure the rules are clear and visible at the entrance of the shop and inside your store. If your customers or personnel do not follow the rules or if the shop gets too crowded, the authorities can close (part of) your location.

1.5 metres distance (until 25 September)

Shop managers must have a door policy to make sure all customers can maintain 1.5 metres distance. Make clear how many customers are allowed inside at any one time to be able to keep 1.5 metres distance. You may refuse entrance. If your shop gets too crowded, or if your staff and customers do not comply with the rules (part of) your location may be closed or you may be fined.

If 1.5 metres distancing is impossible

For those entrepreneurs who cannot maintain 1.5 metres distance such as opticians, the following applies:

  • See your customers on appointment as much as possible to spread customer contact across the day
  • Ask your customers if they have any health issues such as a cold, runny nose, sore throat, (slight) fever or coughing.

Safety in your store

You as a shopkeeper are responsible for the safety in your store. Your staff and customers must comply with the rules. Employees who have symptoms of a cold or who have a fever must stay at home. You may refuse customers entrance to your store. In case of emergency you can ask for police assistance, as you would in case of shoplifting.

Cleaning shopping carts and baskets

You must regularly clean shopping carts, baskets, scanners and pin devices. This is especially important if you sell food and drinks. You may choose to have your customers clean shopping carts and baskets or to have your staff clean them.

Protocol for responsible shopping

Protocols have been drawn up with basic rules and guidelines for shops.

Shops must strictly keep to the rules in the protocols and the basic corona rules.

Each sector organisation has specific arrangements for their type of business. You can find all protocols on the Dutch-language website Mijn coronaprotocol. Please note: a protocol is not legislation, but an elaboration of the RIVM's advice for the workplace.

This article is related to:

This information is provided by

Netherlands Enterprise Agency, RVO