Conditions for compensation
You can claim compensation if you meet the following conditions:
- You sent the postal item via the universal postal service, or UPD (Universele Post Dienst). PostNL is the UPD for the Netherlands. If a different parcel service lost or damaged the item, you must put in your claim there;
- You are the sender;
- You insured the item, sent it registered (per aangetekende post), or sent it using cash on delivery service.
Applying for compensation
To apply for compensation you can contact PostNL customer service.