Telesales

This information is provided by

Netherlands Enterprise Agency, RVO

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Special rules apply if you offer a service or product by telephone. Are you a sole owner or do you have a (commercial) partnership? You can register in the Dutch Do-not-call-me Register (Bel-me-niet Register, in Dutch) if you do not want to be called.

Do-not-call-me Register

If you are going to sell on the phone, you have to check the Dutch Do-not-call-me Register. This register contains all natural entities (consumers and businesses) that you are not allowed to call. You have to remove these phone numbers from your database. To compare your database with the Do-not-call-me Register, sign up for the Do-not-call-me Register for businesses (in Dutch). If you call someone who has registered with the Do-not-call-me Register, that person may lodge a complaint with Consumer and Market Authorities (ACM) ConsuWijzer (in Dutch). The ACM may fine you.

Calling new customers

Are you calling people who are not in the Do-not-call-me Register? Then you must:

  • inform them of the existence of the Do-not-call-me Register;
  • offer them the possibility of entering the register; if they do, you must immediately remove them from your call list.

Calling existing or former customers

You are allowed to call existing or former customers. Even if they are on the Do-not-call-me Register. However, you must ask them whether they wish to remain on your call list. If they do not wish to do so, you must immediately remove them from your list and refrain from calling them again.

Rules for telephone conversations

  • Immediately at the beginning of the conversation, you must give the name of the company or organisation for which you are calling. And you must announce that you are calling for sales purposes.
  • You are obliged to provide information during the conversation. You must inform the other party of what you are selling, the length of the reflection period and the costs.
  • In certain cases, customers must confirm a contract in writing (in Dutch).

Companies and the Do-not-call-me register

Sole owners and (commercial) partnerships can be listed in the Do-not-call-me Register for consumers (in Dutch). They are natural entities, and are covered by the same rules as new and existing customers. Legal entities, such as private or public limited companies, cannot be listed in the register.

This information is provided by

Netherlands Enterprise Agency, RVO