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Conflicts with suppliers from the European Union

This information is provided by Netherlands Enterprise Agency

If you have bought an item from a different EU country which hasn't been supplied according to your agreement with your supplier, you might be entitled to a refund. There are 2 European procedures to help you achieve this:

The procedures apply in all EU countries, except for Denmark.

How to proceed

You send your complaint to the court in your supplier's country by using a dedicated form. This form is available in all languages of the European Union. It differs per country which court you should send the form to. You can do this by post, by fax or by email. This also differs per country. The procedure is completely in writing.

You can also submit the form digitally. The European Commission will see to it that your form will automatically be sent to the correct court.


To secure a financial claim on someone with a foreign bank account, you can request a Dutch court of law to issue a European sequestration order for this account. You can have this order executed even before you have started a legal procedure in the country concerned.

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This information is provided by

Netherlands Enterprise Agency