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Conflicts with suppliers from the European Union

This information is provided by

Netherlands Enterprise Agency, RVO

If you have bought an item from a supplier in another EU country, and the delivery hasn’t gone according to the agreement you made, you may get your money back. There are 2 European procedures to help you:

The procedures apply in all EU countries, except for Denmark.

How to proceed

You send your complaint to the court in your supplier's country by using a small claims form. This form is available in all languages of the European Union. Which court you should send the form to varies per country. You can submit the form by post or by email. This also varies per country. The whole procedure is carried out in writing.

You can also submit the form digitally. The European Commission will see to it that your form is sent to the correct court.

Sequestration

If you are owed money by a debtor who has money in a bank account in another EU member state, you can request a Dutch court of law to issue a European sequestration order for this account. This means that the money will be ‘frozen’ under the management of the Dutch court, until it has been decided if your claim is good. You can have this order executed even before you have started a legal procedure in the country concerned.

This article is related to:

This information is provided by

Netherlands Enterprise Agency, RVO