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Government support for entrepreneurs

Message Box: communicating with the Dutch government

This information is provided by: Netherlands Enterprise Agency

If you need or want to exchange messages with Dutch governmental organisations regarding your business, you can decide to use Message BoxExternal link. Message Box is an official, secure and reliable email system that makes sure your message will reach the right address and therefore offers (legal) certainty.

You can also use Message Box for completing various procedures of the Dutch government, such as permit or licence applications, notifications and registrations. Or you can use it if you have any questions for Dutch governmental organisations about the way in which they apply the rules in the Netherlands. In short, Message Box is the fastest way of dealing with the Dutch government.

For whom?

Message Box is available for:

  • Dutch/resident entrepeneurs
  • Non-resident, foreign entreneurs from within the European Economic Area, who want to offer their services in the Netherlands. The EEA consists of the countries from the European Union, Iceland, Norway and Liechtenstein.

For which procedures?

Message Box is intended for:

Which governmental organisations are connected?

Message Box enables you to digitally exchange messages with:

  • Dutch central government
  • provincial councils
  • municipal councils
  • regional water authorities
  • autonomous administrative authorities (Zelfstandige bestuursorganen, ZBO's), such as the Dutch Chamber of Commerce
  • other organisations with a statutory role

If you send your message via Message Box to any of these authorities, you will receive a notification of receipt. Afterwards you will receive their decision on your request and, if applicable, an invoice. If you do not hear anything, it may be your request has been accepted implicitly. This is called lex silencio positivo. The obligation for the recipient of your message to both send you a confirmation of receipt as well as an answer to your request is called 'lex silencio positivo'. This obligation however only applies for procedures covered by the Services Act.


If you have any questions regarding issues related to Message Box, please contact the Message Box service desk.

This information is provided by:

Netherlands Enterprise Agency

Any further questions?

Netherlands Enterprise Agency +31 (0)88 602 44 44