Are you an entrepreneur in the cultural sector? You may not receive visitors. This applies to among others:
- libraries (although they may lend and receive returned books)
- concert venues
- music schools
- monuments accessible to the public
Voucher or refund
Did you cancel an activity due to the coronavirus and are you unable to reschedule your performance, festival or concert? You may offer your customers an alternative date or a voucher (credit note). A voucher must cover the costs of the ticket and extra costs such as service or booking fees. Customers have the right to ask for a monetary refund even if they did accept a voucher or if you did manage to reschedule.