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Government information for entrepreneurs

Notification unsafe consumer product

This information is provided by

Netherlands Enterprise Agency, RVO

If you sell products in the Netherlands and you have discovered a product you sold was unsafe, or a customer has complained about an unsafe product, you must report this to the Netherlands Food and Consumer Product Safety AuthorityExternal link (Nederlandse Voedsel- en Warenautoriteit, NVWA). You must also notify your suppliers.

You report to the NVWA:

  • the risks the unsafe product poses
  • what you have done or will do to eliminate the risk(s)

How to make sure your product is safe?

  • As a producer you must assess the risk of your product, examine it and if necessary adjust it.
  • As a distributor you must gather, supply and pass on information on the product.
  • As a retailer you must supply information on unsafe products immediatley to your suppliers.

This information is provided by

Netherlands Enterprise Agency, RVO