Message Box FAQ
Message Box allows entrepreneurs to exchange digital messages with Dutch government organisations. Please find below the most frequently asked questions about Message Box for businesses.
Creating a Message Box
Your username is not subject to special requirements. Choose a username which is easy to remember. Your password must be 8 to 32 characters long and must contain at least one letter, one number, and one special character (for example, hyphen, underscore or asterisk).
Your Message Box name must not contain any spaces or capitals. Furthermore, a Message Box name must be unique. If the name you want is already in use, a notification will appear, and you can think of a different name. We recommend that you choose a name that is the same as or similar to that of your business.
No, you cannot change your Message Box.
Creating and using a Message Box account is free.
Yes. Once created, a Message Box account will remain active until you terminate it yourself.
Logging in/out
This depends on whether you are using an Answers for Business user account (for foreign entrepreneurs) or an e-Identifier (resident entrepreneurs). You click on the facility you use in the Message Box login screen (opens in a new window).
- In the case of an e-Identifier, you will go to a page where you select the provider of your e-Identifier from a list. The exact login procedure depends on your type of e-Identifier.
- In the case of an Answers for Business user account, you will go to a page where you enter your chosen username and password.