Privacy and consumer protection are increasingly important issues in online sales. Dutch Authority for Consumers and Markets ACM checks if you keep your end of the bargain. So be sure to make clear what your terms and conditions are. KVK expert Johan Laffra steers us through the 8 main consumer protection rules. Owner Sebastian Pollesello explains how his business Capsule Studio complies with the rules.
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Who are participating?

Laureen Peskens
Host

Emma Hutchison
Co-founder Gin Fling

Johan Laffra
KVK Business adviser

Sebastian Pollesello
Co-founder Capsule Studio