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Automatic renewal subscription

This information is provided by Netherlands Enterprise Agency

In the Netherlands, you are not allowed to automatically renew subscriptions. These rules have been drawn up to protect consumers, they do not apply to agreements between businesses (business-to-business, B2B). In that case, the general rules regarding (purchase) agreements from Books 6 and 7 of the Dutch Civil Code (Burgerlijk Wetboek) apply. With regard to subscriptions to newspapers, magazines and periodicals, automatic renewal is limited to a three month period only.

Automatic renewal business telecom plan

After automatic renewal, small businesses may terminate their plan for telephone or internet without any costs at any moment after the contract period has expired. However, they must observe a one month term of notice. At their request a longer term of notice is possible, but only up to 3 months.

Renewal, changes and cancellations

  • After the initial contract period, you are not allowed to automatically renew your client's subscription for a fixed term agreement.
  • You are allowed to change an agreement into an agreement for an indefinite period, as long as consumers can cancel it at any moment with a month's notice.
  • You are not allowed to oblige consumers to cancel the agreement at any given moment.
  • Consumers must be able to cancel their agreement in exactly the same way as they signed up for them.

Subscription to newspapers, magazines and periodicals

  • After the initial contract period you may only renew the subscription automatically by a period of 3 months at the most. You must always give consumers the possibility to cancel the subscription with a month's notice.
  • If you renew subscriptions automatically for fixed-term contracts, a 3 months notice period applies. This also applies to magazines or periodicals that are published less than once a month.
  • Trial subscriptions end after the agreed trial period.

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Netherlands Enterprise Agency