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If you sell products or provide services in the Netherlands, you conclude a purchase agreement with the buyer or consumer. In that case you must abide by the rules for agreements from Books 6 and 7 of the Dutch Civil Code (Burgerlijk Wetboek). You can conclude the agreement in writing or verbally.
General rules regarding the conclusion, compliance and annulment of a contract apply to purchase agreements. In addition to these basic rules, there are for example rules in relation to:
- general terms and conditions
- unfair trading practices
- long-distance sales and purchases
- the reflection period
These rules have been created especially for the protection of consumers. If you purchase goods or services from other businesses (B2B), the general rules regarding (purchase) agreements from Books 6 and 7 of the Dutch Civil Code apply.