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General terms and conditions

This information is provided by

Netherlands Enterprise Agency, RVO

The general terms and conditions state the rules that apply to both you and your customer and are part of the purchase agreement.

These can be about:

The general terms and conditions are not about the prices of your product or service. They are terms that you use as the standard for all your transactions.

Not mandatory

You are not compelled to draw up general terms and conditions. In the Netherlands, several sector organisations, often together with consumer organisations, have jointly drawn up general terms and conditions. Please contact your sector organisationExternal link (MKB-Nederland, in Dutch) to find out if they have one for you to use. Some sector organisations do enforce the use of general terms and conditions.

Modifying general terms and conditions

You are allowed to change your general terms and conditions while you are doing business with a customer, but not on a whim. You must inform your customer about these changes. You are not allowed to make unreasonable modifications (in Dutch). For instance, your customer must be able to cancel the agreement if he disagrees with the changes. And you are not allowed to change the price of a subscription within 3 months.

Annulling general terms and conditions

Your customer has the right to annul the general terms and conditions if one of the following is the case:

  • you fail to observe the rules for general terms and conditions: for instance, your terms are unreasonable;
  • you suddenly change your terms, and fail to inform your customer clearly and in a timely fashion.

Annulment renders your general terms and conditions invalid.

Duty of disclosure

If you want to apply them, you must inform your customer about your general terms and conditions before concluding the contract. Use clear language to draw up your general terms and conditions, and make sure your customer knows what they are.

Supplying to the Dutch national government

If you supply to the Dutch national government, several purchase and delivery terms and conditions applyExternal link:

This article is related to:

This information is provided by

Netherlands Enterprise Agency, RVO