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Selling from a shop

Published by:
Netherlands Enterprise Agency, RVO

Do you sell your goods or services in a shop? Or from other sales areas? For example, a stand at a trade fair, a market stall, or a van? You have several obligations towards your customers.

Provide information to your customer

You must inform your customers (in Dutch) about both the product they intend to buy and the purchase agreement they are about to accept. You must do this before you conclude the agreement. Any item your customer buys from you must be of satisfactory quality. You have to provide information to you customer about, for example:

No cancellation period

There is no cancellation period for products sold in a shop. The seller supplies the product and their customer receives it after paying the agreed price. You may have certain terms and conditions with regard to cancelling a purchase. You can, for instance, choose to give a refund or issue a credit note.

Exchanging goods

If you sell from a shop, you are not required to provide your customers with a replacement or their money back if they wish to return their purchase. You are free to do so as a service, or offer a credit note or voucher. If you sell via telephone, online, or on the street, customers usually have the right to a cooling-off period of 14 days.

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