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Selling from a shop

This information is provided by: Netherlands Enterprise Agency

You have several obligations towards your customers when selling goods or services from a shop, exhibition stand, market stall or van.

Providing information

You must inform your customers about both the product they intend to buy and the purchase agreement they are about to accept. You must do this before you draw up the contract. Any item your customer buys from you must be of satisfactory quality. You may give them a guarantee and you must inform them about its details.

Cancellation period and exchanging goods

There is no cancellation period for products sold in a shop. The shopkeeper supplies the product and their customer receives it after paying the agreed price. It is possible that, as a shopkeeper, you have certain terms and conditions with regard to cancelling a purchase. You can, for instance, choose to give a refund or issue a credit note.

This information is provided by:

Netherlands Enterprise Agency

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