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Debt collectors need a permit

This information is provided by:Netherlands Enterprise Agency, RVONetherlands Enterprise Agency, RVONederlandse versieEffective date: 1 July 2023

What changes?

Do you have a debt collection agency? Debt collectors will need a permit to perform their collection services. Those agencies will be included in a public collection register.

Debt collectors are also required to use careful and understandable language, to make sure people understand their rights and obligations. Requirements concerning quality and professionalism will be drawn up and compliance will be monitored through a system of supervision and enforcement.

For whom?

  • debt collection agencies that represent creditors
  • professional purchasers of unpaid bills


The law on the quality of debt collection services (Wet kwaliteit incassodienstverlening) is expected to come into effect on 1 July 2023. From then on, debt collection agencies can apply for a permit. A transition period of 12 months applies. Debt collectors may collect debt without a permit within this period.

Please note: The effective date of this measure is not yet final. Entry into force is subject to its passing through the upper and lower houses of parliament or proclamation of the Order in Council (Algemene Maatregel van Bestuur, AMvB) or ministerial decree and publication in the Staatsblad or the Staatscourant (in Dutch).

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