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The general terms and conditions state the rules that apply to both you and your customer and are part of the purchase agreement. Examples are provisions governing payment, delivery times, guarantees and disputes. In the Netherlands, several sector organisations, often together with consumer organisations, have mutually drawn up their own general terms and conditions. Please contact your sector organisation (MKB-Nederland, in Dutch) to find out if they have one for you to use.
Duty of disclosure
You are not compelled to draw up general terms and conditions. If you want to apply them, you must inform your customer before concluding the contract.
Supplying to the Dutch national government
If you supply to the Dutch national government, several purchase and delivery conditions apply: the General Government Terms and Conditions for Public Service Contracts (ARVODI-2016), the General Government Terms and Conditions for Purchase (ARIV-2016) and the General Government Terms and Conditions for IT Contracts (ARBIT-2016).