Government support for entrepreneurs

Offering trips and holidays

This information is provided by: Netherlands Enterprise Agency

If you offer package trips, airline tickets, immovable property in part-time use (timeshare) or memberships for holiday clubs on the Dutch market from within the Netherlands, you must take several rules into account:

  • The advertised price is the price for which the client can book.
  • All standard costs, such as administration charges and compulsory final cleaning charges, are included in the advertised price.
  • All variable costs must be indicated clearly with the advertised price, along with the amount for these costs.
  • Optional elements must be mentioned clearly at the start of the booking process.
  • You may not preselect any options.

Package trips

  • If you provide package trips you must take measures to protect your clients in case you meet financial problems. By joining a guarantee fund such as the Travel Compensation Fund (SGR) or the Compensation Fund for Specialised Tour Operators (GGTO) you provide your clients with satisfactory protection. You mention these measures in your brochure or on your website.
  • You inform your clients about the payment and requirements for the trip.
  • You inform your client in advance about the consequences of taking an option on a trip.
  • You sell the trip at the price you confirmed upon your client's booking, unless you can make it plausible that the client knew that you had made a mistake.

If a foreign company wants to offer package tours in the Netherlands and they have taken sufficient guarantee measures in another EU Member State than the Netherlands, they are allowed to do so.

Airline tickets

If you offer airline tickets for flights departing from EU airports, you have to comply with the rules from the European Regulation for the operation of air services in the EU, such as:

  • The total price of the ticket - including all compulsory elements such as taxes, levies and surcharges - must at all times be indicated. You must specify all these costs.
  • Any extra options, for example for cancellation insurance, travel insurance or extra luggage, may be suggested on an opt-in basis only.

Timeshare holidays and holiday clubs

If you offer timeshare holidays or membership of a holiday club and conclude an agreement with clients for a period of more than one year, you must:

  • inform your client through standard information forms before you conclude an agreement
  • observe a reflection period of 14 days and not ask an advance payment during this period
  • offer a payment arrangement in annual instalments. Every year you send your client a payment reminder.

This information is provided by:

Netherlands Enterprise Agency