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Taxi information card and complaints procedure

This information is provided by: Netherlands Enterprise Agency

Taxidrivers must notify their customers in advance about their taxi fares and rates. You do this with a taxi information card. The fares must be clearly readable on the outside of the taxi and from all seats within the taxi. For this purpose, you can use a model taxi information cardExternal link (in Dutch) from the Human Environment and Transport Inspectorate (Inspectie Leefomgeving en Transport, ILT).

Taxi trip pricing structure

The price of a taxi trip depends on the trip distance and duration, as well as the starting rate (double rate system). Maximum rates apply. Once the taxi trip is completed, provide your customer with a printed bill. You may also offer a fixed rate for the trip.

Complaints

You must inform your customers where they can lodge complaintsExternal link. For this purpose, you also use the taxi information card.

This information is provided by:

Netherlands Enterprise Agency

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