On this page
If you want to set up a taxi business in the Netherlands, you will need a taxi operator licence. You can obtain this licence from Kiwa Register. In order to be eligible, you will need to apply for a Certificate of good conduct (Verklaring omtrent het gedrag, VOG). In addition, you must be registered in the Dutch Commercial Register of the Chamber of Commerce (KvK).
In addition to your taxi operator licence, you will receive a Passenger Transport Number (P-number). Both your taxi information card and fare mileage records must clearly show this number. The P-number is personal and cannot be provided to anyone else. You no longer need a licensing certificate in your taxi.
Fares and receipts
If you agree to a fixed price prior to the actual transport, for instance through an interactive mobile application (app), you will not need a taxi meter or taxi information card anymore. Also, if your client does not need a receipt, you do not have to issue one.
Taxi business owners are continuously screened. If they commit a criminal offense, such as fraud or blackmail, their operator licence may be withdrawn.
Additional municipal quality requirements
In addition to the Kiwa Register, municipalities can impose additional rules on the quality of taxi services. For instance, they can require that various taxi drivers serve the local market as a group. This involves an unambiguous complaints procedure and recognisable taxis. Drivers that are not a member of that group are not allowed to work in that particular municipality. They can also require that taxi drivers have a thorough knowledge of the layout of the municipality and that they are familiar with the possibilities of local public transportation. They can also ensure that taxi drivers cannot refuse short trips.