Door-to-door selling and street trade
Do you sell products or services outside a salesroom or shop? For instance door-to-door or on the street? You must keep to more rules than when selling from a shop or salesroom. You must, for instance, confirm the sale and inform your customer clearly.
What is door-to-door sales?
Door-to-door sales is any type of sales of products or services from outside an official sales area such as a shop or salesroom. This kind of sales includes:
- door-to-door sales
- street sales
- sales demonstrations (for example during special bus trips)
- sales parties (for example hosted in someone's home)
- sales in a restaurant or hall
Do you sell by telephone or via a web shop? These type of sales are not considered to be 'sales outside a salesroom or shop' (like door-to-door sales), but distance sales (verkoop op afstand).
Rules for entering into an agreement
Do you enter into an agreement for at least € 50 outside a shop or salesroom? You must record the sale in a written agreement and you must give your customer the relevant information about the product or service before and after the sale.
You have to give information on among others:
- the total costs
- the product or service itself
- contact details of your company
In case of door-to-door selling, your customer has a legal cancellation period of 14 days.
Please note: You may need a street trader’s licence from your municipality to sell door-to-door.