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Do you sell smart devices or do you offer streaming services? You will be obliged to supply (security and software) updates for devices that can be connected to the internet and for services that are connected to the internet.
Consumers will have the right to software and security updates when they purchase smart devices such as smart TVs, printers, cameras, baby monitors and smart watches. The same applies to for instance games or applications and streaming services.
Duration based on proportionality
The period during which updates must be offered is based on proportionality. This means that it should be reasonable for the customer and comparable to guarantees on purchases. A more expensive product will usually have a longer update period.
Arrangements with manufacturers and software suppliers
As a seller or trader you should make arrangements with the manufacturer or a supplier who can supply updates.
Furthermore, the so-called reversal of the burden of proof will be extended from 6 months to 1 year. The burden of proof lies with the seller and not the consumer. This strengthens the consumer's position.
- sellers of smart devices
- providers of streaming services
- manufacturers of smart devices
- software suppliers
It is not yet known when this change in regulation will come into force.
Please note: The effective date of this measure is not yet final. Entry into force is subject to its passing through the upper and lower houses of parliament or proclamation of the Order in Council (Algemene Maatregel van Bestuur, AMvB) or ministerial decree and publication in the Staatsblad or the Staatscourant (in Dutch).