Supplying updates is mandatory

This information is provided by

Netherlands Enterprise Agency, RVO

Effective date: 27 April 2022

What changes?

Do you sell smart devices or do you offer streaming services? You are obliged to supply (security and software) updates for devices that can be connected to the internet and for services that are connected to the internet.

Consumers have the right to software and security updates when they purchase smart devices such as smart TVs, printers, cameras, baby monitors and smart watches. The same applies to for instance games or applications and streaming services.

Duration based on proportionality

The period during which updates must be offered is based on proportionality. This means that it should be reasonable for the customer and comparable to guarantees on purchases. A more expensive product will usually have a longer update period.

Arrangements with manufacturers and software suppliers

As a seller or trader you should make arrangements with the manufacturer or a supplier who can supply updates.

Furthermore, the so-called reversal of the burden of proof has been extended from 6 months to 1 year. The burden of proof lies with the seller and not the consumer. This strengthens the consumer's position.

For whom?

  • sellers of smart devices
  • providers of streaming services
  • manufacturers of smart devices
  • software suppliers

When?

This change in regulation has come into force on 27 April 2022.

This information is provided by

Netherlands Enterprise Agency, RVO