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In the Netherlands, all care institutions providing services according to the Long-term Care Act (Wet langdurige zorg, Wlz) or the Healthcare Insurance Act (Zorgverzekeringswet, ZVW), fall under the scope of the Care Sector Quality, Complaints and Disputes Act (Wet kwaliteit, klachten en geschillen zorg, Wkkgz). These care institutions must meet the following requirements:
- Your provide expert staff, some care providers must therefore be listed in the BIG register as a healthcare professional.
- You must check whether new employees have had measures taken against them or are subject to an order. You may also ask for a Certificate of Good Conduct (VOG). If the disciplinary body has suspended a care provider or laid him off, they are registered in the Limitations of competence list.
- You provide good quality care. The care is provided in a timely, safe and effective manner.
- You draft a care plan together with the patient in which you state agreements about the care and support that will be provided. At least once a year you discuss this care plan with the patient.
- Your institution has a patients’ council.
- Your institution has a complaints procedure and a complaints committee.
- Each year before 1 June, your institution publishes a report in which you account for the previous year’s policy and the quality of health care.
Questionnaire new care providers
If you register as a new care provider in the Dutch Commercial Register, the Dutch Health Care Inspectorate (Inspectie voor de Gezondheidszorg, IGZ) will ask you to fill in a questionnaire. They use this questionnaire to determine whether your care institution falls under their supervision.
Applying for a WTZi authorisation
If you want to provide services in the care sector which are paid by the Healthcare Insurance Act or the Long-term Care Act, you must apply for a WTZi authorisation (in Dutch). You can only apply for a WTZi authorisation if you have at least two persons working for your organisation.
Notification of emergencies at care institutions
Care institutions are required to report emergencies, violence or dismissals on capability grounds (in Dutch) to the Health Care Inspectorate (IGZ). This requirement applies not only to institutions offering inpatient care, but also to GP practices and home care organisations, for example.