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In the Netherlands, all care institutions providing services according to the Long-term Care Act (Wet langdurige zorg, Wlz) or the Healthcare Insurance Act (Zorgverzekeringswet, ZVW), fall under the scope of the Care Sector Quality, Complaints and Disputes Act (Wet kwaliteit, klachten en geschillen zorg, Wkkgz). These care institutions must meet the following requirements:
- Your provide expert staff. Some care providers must therefore be listed in the BIG register as a healthcare professional.
- You must check whether new employees have had measures taken against them or are subject to an order. You can for instance check Dutch-language Alert Register Care and Wellfare. You may also ask for a Certificate of Good Conduct (VOG). If the disciplinary body has suspended a care provider or laid him off, they are registered in the Limitations of competence list.
- You provide good quality care. The care is provided in a timely, safe and effective manner.
- You draft a care plan together with the patient in which you state agreements about the care and support that will be provided. At least once a year you discuss this care plan with the patient.
- Your institution has a patients’ council.
- Your institution has a complaints procedure and a complaints committee.
- Each year before 1 June, your institution publishes a report in which you account for the previous year’s policy and the quality of health care.
- Your employees have the means to notify incidents and to learn from these.
Checklist new care providers
If you want register as a new care provider in the Dutch Commercial Register, you will need to know the requirements you have to fulfil. CBIG, the administering body of the Ministry Health, Welfare and Sports, has deviced a checklist you should follow (in Dutch).
Applying for a WTZi authorisation
If you want to provide services in the care sector which are paid for by the Healthcare Insurance Act or the Long-term Care Act, you must apply for a WTZi authorisation (in Dutch). You can only apply for a WTZi authorisation if you have at least two persons working for your organisation. If you are WTZi authorised, you have several obligations, for instance notifying immediately any changes in your situation that may affect your authorisation and providing yearly financial statements.
Notification of emergencies at care institutions
Care institutions are required to report emergencies, violence or dismissals on capability grounds (in Dutch) to the Dutch Health Care Inspectorate (Inspectie voor de Gezondheidszorg, IGZ). This requirement applies not only to institutions offering inpatient care, but also to GP practices and home care organisations, for example.