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Are you planning to supply gas or electricity to low-volume users? You have to comply with the rules as laid out in the Electricity Act and the Gas Act. You may need to apply for a permit or work with a supplier who has a permit.
The term 'low-volume users' includes both private and commercial customers who have:
- an electricity connection of maximum 3 x 80A (ampere)
- a gas connection with a maximum capacity of 40 m3(n) an hour
You are only allowed to supply low-volume users if:
- you have a permit. You can apply for this permit (in Dutch) through the Netherlands Authority for Consumers and Markets (ACM) if you meet their requirements (in Dutch)
- you work with a supplier who has a permit. In this case, you are a reseller
In certain cases you may not need a permit. For example, if you are both buyer and supplier.
Do you have a permit? You should report (in Dutch) any changes to the ACM. This can include a change in your terms and conditions or rates or a change within the company.
Registering with EDSN
Once you have applied for a permit, you should register with the Netherlands Energy Data Services (EDSN). This way, you will get access to customer files (central customer register). You have to protect your customers' digital data.
Your rates should be the sum of supply rates, network costs and energy taxes. The costs for network management and taxes are fixed. You can decide on the supply rates (in Dutch) yourself. However, your rates should be reasonable. If they are exorbitant, the ACM may prescribe a maximum rate.
You should always offer your customers a model contract. That means an open-ended contract with non-fixed rates. You may also offer them a fixed rate for 1 year. The contract needs to contain some standard information, for example:
- the duration of the contract
- what will be supplied: gas, electricity or both
- the type of gas/electricity that will be supplied
- rates: fixed or variable
- complaints procedure
- terms and conditions around ending the contract
Are you a reseller? Then you should provide the contract between the energy provider and your customer. You have to respect the rules: you need to state clearly that the customer enters into a contract with the provider, not with you. You should explain what your role as reseller entails.
Have you agreed on a fixed-term contract with a customer and ddo they want to cancel it before it ends? You may charge a cancellation fee (in Dutch).
Cutting off gas or electricity supply
Energy companies may only cut off the gas and electricity supply to (business) low-volume users if they do this in accordance with the Regulation on disconnecting electricity and gas supply for low-volume users.
Capacity rate gas and electricity low volume-users
Low-volume users pay a fixed rate for transport and supply of gas and electricity, the capacity rate. The costs are based on the total capacity of the connection. The rate applies to electricity connections up to 3 x 80 A (ampere) and for all gas connections up to and including 40 m3 per hour.
Cancelling a permit
Do you want to end your gas or electricity service? You can apply for a cancellation of your permit with the ACM (in Dutch). You can send an email to firstname.lastname@example.org, you will then receive information about the rest of the procedure.
In some cases, the ACM may decide to revoke your permit, for example if you do not respect the rules or if your company has gone bankrupt. You are, however, still obliged to supply energy to your customers if this happens.