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Government information for entrepreneurs

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More security in platform-to-business trading

This information is provided by

Netherlands Enterprise Agency, RVO

Effective date: 12 July 2020

Do you do business with online platforms such as booking and comparing websites, web shops and app stores? Entrepreneurs will be more secure and have better protection when doing business with online platforms. The new regulations will also apply to platforms that do not have their headquarters within the EU, but do operate there, such as Facebook, Google and Amazon.

What changes?

Under the European regulation on platform-to-business practicesExternal link, new rules to improve transparency and new rules on dispute resolution will be implemented:


  • Digital platforms should make sure their general terms and conditions (interne link) are clear and accessible.
  • Platforms should be open about how they order search results.
  • If platforms decide to remove a trader, they should be transparent about the reason why.
  • Platforms should be open about how they present their own products or services compared to other parties’ on the platform.

Dispute resolution

  • Platforms must enable free and swift resolutions to entrepreneurs.
  • Platforms should appoint external mediators that can be deployed to deal with conflicts.

Smaller platforms, that have fewer than 250 employees and a yearly turnover of less than 50 million euro, are exempted from this obligation to enable dispute resolution.

For whom?

  • Entrepreneurs doing business with online platforms
  • Online platforms such as booking and comparison sites, online trading platforms and app stores


The regulations governed by the EU platform-to-business relations Regulation (2019/1150External link) are expected to come into force on 12 July 2020.

Please note: The effective date of this measure is not yet final. Entry into force is subject to its passing through the upper and lower houses of parliament or proclamation of the Order in Council (Algemene Maatregel van Bestuur, AMvB) or ministerial decree and publication in the Staatsblad or the StaatscourantExternal link (in Dutch).

This article is related to:

This information is provided by

Netherlands Enterprise Agency, RVO