On this page
Do you do business with online platforms such as booking and comparing websites, web shops and app stores? Entrepreneurs will be more secure and have better protection when doing business with online platforms. The new regulations will also apply to platforms that do not have their headquarters within the EU, but do operate there, such as Facebook, Google and Amazon.
What has changed?
Under the European regulation on platform-to-business practices, new rules to improve transparency and new rules on dispute resolution have been implemented:
- Digital platforms should make sure their general terms and conditions are clear and accessible.
- Platforms should be open about how they order search results.
- If platforms decide to remove a trader, they should be transparent about the reason why.
- Platforms should be open about how they present their own products or services compared to other parties’ on the platform.
- Platforms must enable free and swift resolutions to entrepreneurs.
- Platforms should appoint external mediators that can be deployed to deal with conflicts.
Smaller platforms, that have fewer than 250 employees and a yearly turnover of less than 50 million euro, are exempted from this obligation to enable dispute resolution.
- Entrepreneurs doing business with online platforms
- Online platforms such as booking and comparison sites, online trading platforms and app stores
The regulations governed by the EU platform-to-business relations Regulation (2019/1150) came into force on 12 July 2020.